Soundworks Birmingham

Introduction
Soundworks Birmingham Ltd (referred to as “we”, “us”, or “Soundworks”) provides private music production Sessions and recording studio services to children and adults. These terms and conditions govern the relationship between Soundworks Birmingham Ltd and its customers (“you” or “the customer” or “the customer”). These Terms and Conditions apply to both in-person and virtual sessions.

Booking and Availability
Sessions are booked in advance based on availability. Sessions can be booked using our online booking system, via email or in person. Payment is required in advance of the first session only. A session is not confirmed until the customer receives the email confirmation from our booking system. Customers are required to complete and sign the ‘new starter form’ prior to their first session with us. We reserve the right to cancel or reschedule Sessions due to unforeseen circumstances.

Cover Sessions
Although the customer will have the same Teacher/Producer for 99% of the Sessions, a cover Teacher/Producer or producer maybe used, without prior notice, in the event of unplanned absence or sickness. The cover teacher/producer/producer will be aware of your current progress. In the event that cover can not be secured, the session will be cancelled, the customer will be advised, and no fees will be processed.

Notifications & Marketing
All customers must receive the standard appointment notifications in the form of email and text message reminders. Upon the sign-up process, customers can opt in/out of marketing messages. Our system restricts the sending/receiving of text message to within sociable hours.

Copyright and Song Share
Payment for studio time does not grant or remove any rights to songwriting, master recordings, or royalties, which must be agreed separately in writing between the parties involved. Royalties and song writing credits are based on creative contribution and ownership rights, and nothing to do with who pays for the studio time.

The customer/artist may be asked to read and sign a Session Agreement which details the creative contributions of all parties, studio fees, song and master ownership, and credits.

Cancellation Policy
Once a booking is confirmed, our 48-hour cancellation policy applies. A minimum of 48 hours is required to cancel or change your booking with us. The FULL SESSION fee will automatically be charged if you fail to show up for a session or if you cancel it (for any reason) inside 48 hours. If you are ill and cannot make the session booking, the session fee will still be charged unless we can rearrange the session for that same week, but this solely depends on producer/Teacher/Producer availability. Please do not attend Sessions if you are ill and there is a risk of transmission. Where possible, Soundworks will be as flexible and as accommodating as possible.

Lateness
If a customer does not attend the session by the time 50% of the session duration has lapsed, without any prior communication, the Teacher/Producer has the right to mark the appointment as a no show and leave the premises. This session will also be automatically charged. If you are running late for your appointment, please let us know where possible. If you arrive late for your session, the Teacher/Producer is under no obligation to extend the session time any longer than the original scheduled time, especially if they have other customers waiting. If the Teacher/Producer is running late, every effort will be made to communicate this with the customer prior to their arrival and the session will either be extended, or time added onto the next appointment.

Payment of Fees
Fees for the first session only are required in advance. ALL payments are handled on account via our autopay system, managed by Stripe. Sessions can be paid for individually or in discount packs (please see the pricelist for full payment options) A valid debit/credit card MUST be held on account with us. CASH is not accepted. Payments for late cancellations and no shows will automatically be charged. We will seek prior approval from you to process payments for other non-session items such as tickets, merchandise, exam fees etc. Once started, discount session packs are non-refundable. Discount session packs must be used within a six-month period.

Personal Data
Soundworks Birmingham Ltd collects and processes personal data in accordance with GDPR regulations. Personal data is used for the purpose of administering Sessions, communicating with customers, and maintaining records. A full privacy policy is available here

Safeguarding
The safety and well-being of our customers is our highest priority. All our teacher/producers and staff strictly adhere to a comprehensive safeguarding policy, designed to ensure a safe, supportive, and respectful learning environment. Our safeguarding procedures include enhanced DBS (Disclosure and Barring Service) checks for all instructors, regular training in child protection and safeguarding best practices, and clear protocols for handling any concerns that may arise. We are committed to fostering a positive and secure space where customers of all ages can thrive, and we work in accordance with UK safeguarding guidelines to uphold the highest standards of care and professionalism.

Obligations
Soundworks Birmingham Ltd’s Obligations: We commit to providing qualified instructors and suitable, safe learning environments for everyone. Customer’s Obligations: Customers are expected to attend Sessions punctually and practice/prepare outside of Sessions as advised by teachers and producers.

Examinations, Competitions, and Performances
Soundworks Birmingham Ltd may facilitate participation in music examinations, competitions, and public performances. Participation is optional and may be subject to additional terms and fees. Customers will not be entered for exams or public performance without prior agreement by the teacher/producer, customer and Soundworks Birmingham Ltd.

Adults and Children
Children: For customers under 18 years old, a parent or guardian must consent to these terms and conditions. Adults: Adults participating in Sessions are bound by these terms and conditions.

Customer Progress – Quality of finished product
Your Teacher/Producer will provide regular updates on you or your child’s progress. Using our free Practice Space app, you will have access to thorough session notes, content and practice targets set by your teacher/producer. A customer progress form is available and can be used periodically, to agree short and long term goals in writing between the Teacher/Producer and Customer. Taking Sessions alone is not a guarantee of progression. The customer accepts that progress can be determined by personal practise to support the learning as advised by the teacher/producer.

Termination of service
The session service can be terminated at any time by both Soundworks and the customer. If the Customer chooses to terminate the service, any remaining Sessions from a pre-paid discounted session pack are non-refundable. The Teacher/Producer reserves the right, and entirely at the Teacher/producer’s discretion, to refuse tuition with immediate effect by giving written notice of termination to the customer or the customers parent or carer in the event of a safety concern for themselves or the customer. If the Teacher/Producer chooses to terminate the session service, any outstanding fees will be refunded, unless in the case of a safety concern by the teacher/producer, in which case a full written notice will be provided. The Teacher/Producer reserves the right, entirely at the Teacher/producer’s discretion, to refuse tuition with immediate effect if the customer appears to be sick and there is a risk of transmission. Refunds will not be offered in this case. If a Teacher/Producer becomes sick and is worried about the risk of transmission, then their remaining Sessions for that day will either be cancelled, covered or converted to online sessions.

School Holidays and Inclement Weather
Progress is closed over the Christmas and New Year period but is open all year round otherwise and does not follow the school term times. In the event of an inclement weather cancellation, you will be notified of a studio closure. Sessions cancelled due to inclement weather will be held virtually or cancelled. Sessions cancelled late due to weather conditions are subject to the same cancellation policy as usual, unless Progress has decided to close entirely for that period. If you are worried about the weather affecting your appointment, please make sure you cancel with enough notice, or change to an online session.

Music Production Course Terms & Conditions

By enrolling on a Soundworks Birmingham Music Production Course, you agree to the following terms and conditions.

1. Course Fees & Payment Plans
Course fees must be paid in accordance with the payment option or instalment plan agreed at enrolment. All payments must be received by their specified due dates.

2. Late or Missed Payments
Course sessions cannot commence or continue unless the required payments have been received. Soundworks reserves the right to suspend further sessions until outstanding payments have been settled. Any missed sessions resulting from non-payment will not automatically be rescheduled.

3. Course Attendance & Cancellations
We operate a 48-hour cancellation policy for all scheduled sessions. Sessions cancelled or rescheduled with less than 48 hours’ notice will normally be charged in full and counted towards the course’s allocated guided learning hours.

Where at least 48 hours’ notice is provided, sessions may be rearranged subject to availability.

4. Independent Study & Unguided Learning Hours
Each course includes a specified number of guided learning hours and additional independent (unguided) study hours. Students are responsible for completing the required independent work, practice and assignments outside their scheduled sessions.

Failure to complete these hours or associated coursework may affect readiness for assessment and successful completion of the qualification.

5. Course Completion & Qualifications
Completing the course and attending all scheduled sessions does not automatically guarantee a pass or the award of an RSL qualification.

Qualifications are awarded subject to successfully meeting the assessment criteria set by RSL Awards. Additional preparation or tuition may be recommended where necessary and may incur additional charges.

6. Examination & Assessment Fees
RSL examination and assessment fees are not included in the course price unless expressly stated otherwise. These are payable separately and must be settled before an examination or assessment can be booked.

7. Course Scheduling
All sessions are subject to tutor and studio availability. Soundworks reserves the right to make reasonable changes to session times, tutors or course delivery arrangements where necessary, providing appropriate notice.

8. Student Responsibilities

Students are expected to attend sessions punctually, engage with their tutor, complete assigned work and treat studio facilities and equipment with care and respect.

9. Course Cancellation & Refunds
Any requests to withdraw from a course or obtain a refund will be considered in accordance with our published cancellation policy and applicable consumer rights. Where a payment plan has been agreed, withdrawal does not automatically cancel amounts already due for services provided.

10. Acceptance of Terms
By enrolling, you confirm that you have read, understood and agree to these terms and conditions, including your chosen payment arrangement, attendance requirements and responsibilities relating to independent study.

General Legal Provisions
These terms and conditions constitute the entire agreement between Soundworks Birmingham Ltd and the customer. Any disputes will be governed by UK law.

Amendments
Soundworks Birmingham Ltd reserves the right to amend these terms and conditions. Notice of amendments will be provided to customers.

Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at info@soundworks-birmingham.co.uk